Frequently Asked Questions

Need help? Save time by reviewing the questions below.

Attention Clinical Study Participants, Sponsors and CROs - Due to the customizable nature of our products, please refer to your IRB approved documentation for Support. The information shown here may differ from the configuration of the devices used in your study.

Questions

After I take a blood test my reading is not displaying on the screen, why is that?

After you have taken a blood test, you must first select an activity before your blood result will be displayed. The activity selection icons and descriptions are located on page seven of the user manual.

Are MyGlucoHealth test strips ISO 15197:2013 approved?

Yes the MGH-BT1 model is approved.

Can I change the units of measure on the glucometer from Mg/dL to mmol/L or vice versa?

No. The meter is set with a standard unit setting that cannot be changed by the user. If a meter that is programmed with a different unit set than expected, please contact Customer Support.

Can I reuse test strips?

Test strips can not be reused. Please discard test strips appropriately after each use.

Can I use other test strips with a MyGlucoHealth meter?

The MyGlucoHealth Meter is designed specifically to work with the MyGlucoHealth Test Strips. Strips from other meters will not work with this device.

Does the MyGlucoHealth Meter comply with HIPAA?

MyGlucoHealth adheres to HIPAA, the US Health Insurance Portability and Accountability Act. MyGlucoHealth has implemented programs to address the transaction standards, and the privacy and security implications of the rules pursuant to HIPAA.

How many times should I use the lancet before discarding?

Lancets are designed for single use. Always use a new one for each test. To eliminate contamination, avoid getting hand lotions, oils, dirt or debris on the lancets and the lancing device. Lancing devices and sterile sets should not be shared with others. To reduce the chance of infection they are for your own personal use only.

How secure is Bluetooth?

Bluetooth® is a secure, short-range communications technology that allows wireless connectivity between devices such as mobile phones, personal computers and other devices. A PIN is used for authenticating each device with one another. This creates a secure transmission of information that allows on those synchronized devices to communicate with one another.

How should I properly discard my used test strips?

Test strips should be ejected directly from the meter into a sanitary disposal bin by using the ejector button located above the screen on your device. Test strips should never be used more than once.

How should I store test strips? How long do they last before they are opened? How long do they last once they are opened?

Test strips should be stored in a cool, dry place between 36-86 degrees Fahrenheit (2-30 degrees Celsius). When stored properly test strips can last up to 2 years before being opened. Once they have been opened they should be used within 90 days. Please refer to the expiration date recorded on your test strip box.

What if I appear to be drawing too much blood when I prick?

If you are drawing too much blood when using the lancing device, you may need to reduce the calibration on your device. The calibration is set from 1 to 5. 1 being for softer, thin skin and 5 being for thicker, calloused skin.

What if I don’t appear to be drawing enough blood after the first prick?

If you are not drawing enough blood on the first prick, you may need to adjust the calibration on your lancing device. The calibration is set from 1 to 5. 1 being for softer, thin skin and 5 being for thicker, calloused skin.

What is the battery life of the meter?

The batteries provided with your meter should last for approximately 2,000 tests.

Who is alternate site testing appropriate for?

Patients need to be aware that blood glucose levels from alternate sites may not always be as accurate as readings from fingertips. Because alternate site results differ from fingertip results when glucose levels are changing rapidly, such as after a meal, after taking insulin, during exercise, or when you are ill or under stress, Diabetes experts recommend the use of blood from a fingertip, rather than an alternate site if:
• You believe your blood glucose is low,
• You don’t regularly have symptoms when your blood glucose is low, or
• The way you are feeling doesn’t seem to match the results from the alternate site.
• It is important for the patient to consult a physician before testing at alternate sites.